Cancellation Policy
Last updated: July 2026
We understand that plans can change. Our cancellation policy is designed to be fair to both our guests and our resort. Please read the following terms carefully before making a reservation.
Refund Summary
7+ Days Before Check-In
Full RefundCancellations made 7 or more days before your scheduled check-in date are eligible for a full refund of the booking amount, minus any applicable payment processing charges.
3–6 Days Before Check-In
50% RefundCancellations made between 3 and 6 days before your scheduled check-in date are eligible for a 50% refund of the total booking amount. The remaining 50% will be retained as a cancellation fee.
Less Than 3 Days Before Check-In
No RefundCancellations made less than 3 days before your scheduled check-in date are non-refundable. The full booking amount will be retained.
No-Show
No RefundGuests who do not arrive on the scheduled check-in date without prior notice will be treated as a no-show. The full booking amount will be charged and no refund will be issued.
How to Cancel Your Booking
To cancel your reservation, please contact us through any of the following channels: • WhatsApp: +91 98930 61425 • Email: [email protected] • Phone: +91 98930 61425 Please provide your booking reference number, name, and check-in date when requesting a cancellation. Cancellations are only considered valid once you receive a written confirmation from our team.
Refund Processing
Refunds, where applicable, will be processed within 7–10 business days from the date of cancellation confirmation. Refunds will be credited to the original payment method used at the time of booking. Please note that payment gateway charges (if any) are non-refundable and will be deducted from the refund amount.
Date Modification & Rescheduling
We understand that plans can change. If you wish to modify your check-in or check-out dates: • Date changes requested 7+ days before check-in: Free of charge, subject to availability. • Date changes requested 3–6 days before check-in: A modification fee of ₹500 may apply. • Date changes requested less than 3 days before check-in: Treated as a cancellation and rebooking at current rates. All date modifications are subject to room availability and current pricing.
Force Majeure & Special Circumstances
In the event of natural calamities (cyclones, floods, earthquakes), government-imposed travel restrictions, or other circumstances beyond reasonable control, we will work with affected guests on a case-by-case basis. We may offer: • Full date rescheduling at no extra charge • Resort credit valid for 12 months • Partial or full refund at our discretion Please contact us immediately if you are affected by such circumstances.
Group Bookings
For group bookings of 5 or more rooms, a separate cancellation policy may apply. Please contact our reservations team at the time of booking to understand the specific terms applicable to your group reservation.
Peak Season & Special Events
During peak seasons (Durga Puja, Christmas, New Year, long weekends) and special events, a stricter cancellation policy may be in effect. The applicable policy will be clearly communicated at the time of booking confirmation. Please review your booking confirmation carefully.
Contact Us
For any questions about our cancellation policy or to initiate a cancellation, please reach out to us: Bombay Beach Resort Mandarmoni, Dadanpatrabar Mandarmani, West Bengal 721455 Phone: +91 98930 61425 Email: [email protected] WhatsApp: +91 98930 61425
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